Refund policy
Use this for Shopify’s Return and Refund Policy:
Return and Refund Policy
Last Updated: September 22, 2026
Reel Deals Gear offers a 30-day return policy on eligible merchandise. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging when reasonably possible. You will also need your order number, receipt, or other proof of purchase.
To request a return, contact us at:
Do not send merchandise to our corporate mailing address.
If your return is approved, Customer Service will provide you with:
-
A Return Merchandise Authorization (RMA) number
-
The correct return shipping address
-
Return instructions
Returns sent without prior authorization or without an RMA may not be accepted.
Return Shipping
Customers are responsible for return shipping costs for ordinary returns.
If your item arrived damaged, defective, or incorrectly shipped, Reel Deals Gear will cover applicable return shipping costs.
Original shipping charges and expedited shipping charges are non-refundable once the order has shipped.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at:
Please include your order number and, when possible, photographs showing the item and packaging.
If we confirm that the item was damaged, defective, or incorrectly shipped, we may provide a replacement, refund, or other appropriate resolution at no additional cost to you.
Non-Returnable Items
Certain items cannot be returned, including:
-
Items specifically marked Final Sale
-
Clearance items designated as non-returnable
-
Sale items designated as non-returnable
-
Gift cards
Please contact us before purchasing if you have questions about whether a particular item is eligible for return.
Exchanges
The fastest way to receive a different item is to return the eligible merchandise you currently have and, once the return is accepted, place a separate order for the new item.
Refunds
We will notify you after we receive and inspect your approved return.
If your refund is approved, it will be issued automatically to your original payment method within 10 business days.
Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we notified you that your refund was approved, contact us at:
Order Cancellations
Orders are processed quickly.
If you need to cancel or modify an order, contact us as soon as possible at:
We cannot guarantee that an order can be changed or canceled once fulfillment has begun.
Contact Information
Reel Deals Gear
Operated by Digital Adventures Club LLC
30 N. Gould St. Ste R
Sheridan, Wyoming 82801
United States
Email: support@reeldealsgear.com
Please do not send returns to the corporate address above. Customer Service will provide an approved return address and RMA number for eligible returns.